Complaint policy and procedure

Our complaint policy and procedure

Our complaint policy


We are committed to provide a high-quality legal service to all our clients. When something goes wrong, please let us know. This will help us to improve our service standards.


Our complaint procedure

If you have a complaint about our service, conduct or any dissatisfaction, please contact us in writing with the details. You can either write to us at 429-433 Pinner Road North Harrow HA1 4HN or send e-mail to


Your compliant will be acknowledged by us in writing within 7 working days. In that acknowledgement we will indicate the likely timescale for a definitive response to your complaint, which in any event will be within an 8-week period.


Once we have received your written complaint, we will investigate your complaints. We may contact you to invite you for a meeting to discuss, and hopefully to resolve your complaints.



If we are unable to resolve the matter, then you could consider making a complaint either to the Legal Ombudsman at


PO Box 6806



Tel: 0300 555 0333



or Solicitors Regulation Authority at


The Cube
199 Wharfside Street
B1 1RN

Tel : 0370 606 2555

Email :


For issue with service, you should lodge your complaint to the Legal Ombudsman. For issue with solicitor conduct, you should lodge your complaint to the Solicitors Regulation Authority. If the Legal Ombudsman thinks your complaint involves a breach of Solicitors Regulation Authority’s Principles (conduct issues), they will refer your complaint to Solicitors Regulation Authority. Likewise, if you report a solicitor to Solicitors Regulation Authority for poor service, Solicitors Regulation Authority will refer you to the Legal Ombudsman.


Information about complaints against solicitors can be found on the Legal Ombudsman website at or Solicitors Regulation Authority website at A complaint must be referred to the Legal Ombudsman within 6 months of receiving our final response to your complaint, and


No more than one year from the date of the act or omission being complained about; or


No more than one year from the date when you should reasonably have known that there was cause for complaint.


You may also have the right to object to our bill by making a complaint to the Legal Ombudsman and/or by applying to the court for an assessment under Part III of the Solicitors Act 1974

The firm is authorised and regulated by the Solicitors Regulation Authority.(SRA No 607402).

VAT Number : 176 0594 88


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